FAQ
What people ask us most
And if your question isn't here, write to us.
Frequently asked questions
How does a class work?
By video call, live with your teacher, in our own classroom: nothing to install, a browser is enough.
What do I need?
A computer, tablet or phone with a microphone and camera, and an internet connection. Headphones help a lot.
What if I miss a class?
[TO COMPLETE: cancellation notice and rescheduling terms.]
How do I pay?
By card, when you book. You get the receipt by email.
Can I try before committing?
[TO COMPLETE: is there a trial class, and on what terms?]
Do I keep the materials after the class?
Yes: everything your teacher assigns you stays in your own space.
The books
Do you ship books?
Yes, but only within Spain for now. Shipping is 7 € (mainland rate).
I live in the Balearic or Canary Islands, Ceuta or Melilla.
Write to us before ordering: shipping there costs more than the mainland rate and we need to confirm it with you.
Can I pick the book up in person?
No. Books are sent straight from the publisher, so there is no pick-up point.
How long does delivery take?
It depends on the publisher and the carrier, and we would rather not promise a deadline we do not control. You get an email as soon as it ships.
Online classes
Book a class
By video call, in our own classroom. Nothing to install.
Book a class
Pick the day and the time.
September 2026